Responsibilities:

• Reviews comprehensive preventive maintenance reports.
• Provides technical assistance to Level 1 engineers.
• Provides onsite or offsite support to customers.
• Involved in department rotation standby roster.
• Leads project incident reports from technical perspective.
• Prepares problem management reports.
• Responsible to carry out complex installations (more than one technology).
• Performs project deployment.
• Ensures project deployments are according to timelines.
• Provides input to develop project documentation.
• Captures and updates project implementation technical issues for lessons learned.
• Conducts project testing and commissioning with customers.
• Updates installation tickets in a timely manner in Field Service Management System.
• Updates timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.

Education and Experience:

• Degree in Information Technology or equivalent.
• Minimum 5 years’ experience deploying and managing infrastructure.
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Strong presentation, analytical and problem-solving skills.
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations.
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc.
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools.
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills.
• Ability to work independently and within a team.

Responsibilities:

• To provide pre-sales technical support to System business primarily on x86 servers, storage, backup, HCI and virtualization solutions.
• Other system solutions may be developed in accordance to company business direction.
• To study, analyze, integrate and architect system infrastructure solutions according to customer’s business, technical and operational requirements.
• Assists in bidding activities including solution architecting, preparation of BOM, liaising with partner/principal on technical aspects, solution verification, proposal write-ups, customer presentations, clarifications, proof of concepts and other related activities
• Liaise with principal and being technical champion for assigned solutions / products / technology
• Liaise with internal or 3rd party deployment team to ensure the successful deployment of projects
• Interface with customers to provide consultancy services

Education and Experience:

• Degree in Computer Science/IT or equivalent.
• Minimum 4 years working experience in System Infrastructure environment on server, storage, virtualization, backup, preferably in pre-sales support.
• Principal certification from VMware, Veritas, DELLEMC, NetApp, HPE, Veeam is an added advantage.
• Fair knowledge in common IT landscape for enterprise customer environment.
• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
• Strong specialization knowledge in either VMware, Veritas, DELLEMC, NetApp, HPE, Veeam solution is a strong advantage.
• Sound understanding in Public/Private Cloud architecture with good knowledge in end-to-end solution integration.
• Good command of both spoken and written English.
• Good documentation and proposal writing skills.
• Good inter-personal and communications skill with all levels.
• Self-motivated, self-driven and able to work independently with minimum supervision.
• Good team player.
• Willing to work under tight schedules to meet stringent project timelines.

Responsibilities:

• Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
• Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engages with principal, partners, suppliers, in the sales activities on IT products and services of the Company.
• Ensures sales targets are achieved and maintains good customer rapport.
• Monitors market conditions and recommend pricing and market strategy.
• Investigates customer’s complaints on quality, delivery, service etc and recommends corrective measures.
• Negotiates and prepares contracts, quotations, etc.
• Focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products)
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Build and maintain a healthy sales pipeline.
• Meet sales objectives and increase market share.
• Achieve sales targets and increase revenue.
• Involved in preparing proposals and presentations.
• Establish strong partnerships with leading IT vendors, contractors and distributors.
• Ability to hunt and secure new customers.
• Develop, manage and maintain strong account relationships with customers.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Coordinate internal resources, e.g. Pre-Sales and Post-Sales teams.
• Assist with high severity requests or issue escalations as needed.

Requirements:

• Minimum a Diploma in IT or equivalent.
• 2 - 3 years' experience in sales & marketing role.
• Strong initiative & people networking skills.
• Proven sales track record.
• Self-motivated, go-and-get approach and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous & proactive individual.

Responsibilities :

• Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
• Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engages with principal, partners, suppliers, in the sales activities on IT products and services of the Company.
• Ensures sales targets are achieved and maintains good customer rapport.
• Monitors market conditions and recommend pricing and market strategy.
• Investigates customer’s complaints on quality, delivery, service etc and recommends corrective measures.
• Negotiates and prepares contracts, quotations, etc
• Focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products)
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Build and maintain a healthy sales pipeline.
• Meet sales objectives and increase market share.
• Achieve sales targets and increase revenue.• Involved in preparing proposals and presentations.
• Establish strong partnerships with leading IT vendors, contractors and distributors.
• Ability to hunt and secure new customers.
• Develop, manage and maintain strong account relationships with customers.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Coordinate internal resources, e.g. Pre-Sales and Post-Sales teams.
• Assist with high severity requests or issue escalations as needed.

Requirements :

• Minimum a Diploma in IT or equivalent
• 2 - 3 years' experience in sales & marketing role
• Strong initiative & people networking skills
• Proven sales track record
• Self-motivated, go-and-get approach and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous & proactive individual.

Role Summary:

The Project Manager is responsible for managing small to mid-size projects that are within the business tower. This role involves overseeing project deliverables throughout the entire project lifecycle and ensuring timely, within-budget completion. The Project Manager will coordinate with internal and external stakeholders, ensuring projects meet CTC’s PMO methodology and customer expectations.

Main Job Tasks and Responsibilities:

Project Management and Delivery:

• Manage the full project lifecycle for small to mid-size projects, ensuring compliance with CTC’s PMO methodology.

• Develop and implement project plans, from initiation to project handover.

• Define roles and responsibilities for all stakeholders, including customers, project teams, principals, subcontractors, and others affected by the project.

• Monitor and control project tasks, ensuring adherence to timelines, budgets, and scope.

• Ensure deliverables include:

o Project Definition

o Site Assessment Plan

o Design, Development & Configuration Architecture

o Build Testing and Commissioning

o Operational Documentation

o Project Handover to Operations

Stakeholder Management:

• Collaborate with sales, pre-sales, legal, and delivery teams to align project scope with objectives.

• Maintain effective communication between customers, internal teams, and subcontractors throughout the project lifecycle.

• Facilitate solutions when project challenges arise or when deadlocks are encountered.

Process Monitoring and Reporting:

• Assign and monitor project work to ensure progress aligns with guidelines.

• Identify, track, and communicate project-related issues, scope changes, and contingencies.

• Prepare and present regular status reports to stakeholders and senior management.

• Notify the next level of management regarding any issues that may impact cost, scope, or schedule.

Financial Management:

• Prepare project billing documents upon customer sign-off.

• Update the project status dashboard and report progress bi-monthly.

Additional Responsibilities:

• Be available outside regular business hours for project deployment activities (if required).

Education and Experience:

• Diploma/Degree in Information Technology or equivalent.

• PMP or Prince2 certification required.

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Project).

• Minimum of 3 years of project management experience in the ICT industry.

• Possess leadership abilities, negotiation, and influencing skills.

Role Summary:

The Technical Engineer (Security – Customer Care) is responsible for maintaining and supporting security infrastructure and ensuring that infrastructure operations are executed according to planned timelines and quality standards. This includes preventive maintenance, on-site and off-site technical support, and project assistance, all while ensuring adherence to internal systems and processes.

Main Responsibilities:

1. Preventive Maintenance Scheduling: Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.

2. Preventive Maintenance Execution: Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.

3. Operational Support: Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.

4. Documentation Management: Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.

5. Project Assistance: Assist in the execution of complex installations involving multiple products and technologies.

6. Technical Issue Documentation: Capture and update project implementation technical issues for lessons learned and future improvements.

7. Testing and Commissioning: Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.

8. Compliance & Standards: Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.

9. Knowledge Sharing: Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.

10. Time Management: Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.

11. Standby Rotation Participation: Participate in department standby rotation to provide on-call technical support when needed.

Education and Experience:

• Qualifications: Diploma or Bachelor’s Degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.

• Technical Expertise: Strong understanding of security concepts, network packet analysis tools, and security configuration. Familiar with both network and system security components including but not limited to Cisco, Fortigate, Palo Alto Networks, CrowdStrike, SentinelOne etc. Preferably possess technical certifications such as CCNA or CCNA-Security.

• Experience: At least 1 year of hands-on security technical experience in a similar role, preferably involving security deployment, troubleshooting, and support.

• Communication Skills: Fluent in English, with strong written and verbal communication abilities particularly in explaining security concepts to non-technical users. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.

• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.

• Adaptability: Flexible and quick to learn new security tools and respond to emerging threats in a fast-paced environment.

• Confidentiality: Ability to uphold confidentiality in handling sensitive security data and information.

Role Summary:

The Technical Engineer (Network) is responsible for maintaining and supporting network infrastructure and ensuring that network operations are executed according to planned timelines and quality standards. This includes preventive maintenance, on-site and off-site technical support, and project deployment, all while ensuring adherence to internal systems and processes.

Main Responsibilities:

1. Preventive Maintenance Scheduling: Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.

2. Preventive Maintenance Execution: Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.

3. Operational Support: Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.

4. Documentation Management: Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.

5. Installation Execution: Perform installations for single technologies, ensuring adherence to project timelines and customer specifications.

6. Complex Project Assistance: Assist in the execution of complex installations involving multiple products and technologies.

7. Project Deployment Management: Manage the deployment of projects, ensuring they are completed according to timelines and customer requirements.

8. Technical Issue Documentation: Capture and update project implementation technical issues for lessons learned and future improvements.

9. Testing and Commissioning: Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.

10. Compliance & Standards: Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.

11. Knowledge Sharing: Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.

12. Time Management: Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.

13. Standby Rotation Participation: Participate in department standby rotation to provide on-call technical support when needed.

Education and Experience:

• Qualifications: Advanced Diploma or Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.

• Technical Expertise: Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Familiar with network equipment such as routers and switches. Experience with networking product, or with CCNA certification or any relevant certification would be an added advantage.

• Experience: At least 1 year of hands-on network technical experience in a similar role, preferably involving network deployment, troubleshooting, and support.

• Communication Skills: Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.

• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.