Team Lead (Project)

Location: Petaling Jaya

Contract

About the role

This role is responsible for leading the end-to-end delivery of IT infrastructure and field service projects, ensuring they are completed on time, within scope, and to the required quality standards. The role involves managing and coordinating a team of field engineers, planning manpower and resources, monitoring project progress, and ensuring compliance with service level agreements (SLAs). As the primary point of contact for customers, the Project Manager works closely with clients and internal stakeholders to provide project updates, resolve escalations, and maintain strong customer relationships. In addition, the role includes conducting site audits, overseeing company assets and project inventory, preparing operational and project performance reports, and driving continuous service improvements. Success in this position requires a combination of project management expertise, leadership skills, customer engagement, and a solid understanding of enterprise IT infrastructure such as networking, servers, cloud technologies, virtualization, and field service operations.

What You'll Be Doing

• Lead Project Delivery – Plan, coordinate, and oversee field service projects to ensure timely delivery, quality execution, and successful project outcomes.
• Manage Field Team – Lead, guide, and support field engineers, ensuring productivity, service quality, and adherence to project timelines.
• Plan Resources – Allocate manpower and resources effectively to meet project demands and operational requirements.
• Engage Stakeholders – Serve as the primary liaison with customers, internal teams, and stakeholders, providing project updates and resolving escalations.
• Drive Service Excellence – Monitor project progress, SLA performance, and service quality while implementing continuous improvement initiatives.
• Conduct Project Audits – Perform site visits and project reviews to ensure compliance with project scope, quality standards, and operational requirements.
• Develop Team Capability – Coach, mentor, and develop team members to strengthen technical skills and overall team performance.
• Manage Assets & Inventory – Oversee company assets and project inventory, ensuring accurate tracking, stock control, and compliance with company policies.
• Support Operational Reporting – Prepare project reports, analyse performance metrics, and provide recommendations to improve operational efficiency.

Requirements

• Education: Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.

Experience:

• Minimum of 4–6 years of experience in IT infrastructure or project management, with at least 2 years in a leadership or supervisory role.
• Proven track record in managing complex projects, overseeing timelines, and leading teams.

Technical Knowledge:

• Strong understanding of IT infrastructure, project management methodologies, and field service operations.

Skills:

• Strong leadership, communication, and problem-solving skills.
• Ability to manage resources effectively and resolve complex technical issues.
• Proficient in project management tools and techniques.

Field Service Manager - EUC

Location: Petaling Jaya

Contract

About the role
We are seeking an experienced Field Service Manager – EUC to lead and manage field service operations while ensuring high-quality technical support and customer service delivery.The ideal candidate should have a strong technical background in an EUC / IT field services environment, particularly someone who has progressed from a technical engineering role into service or field service management. This role places strong emphasis on candidates with hands-on EUC technical experience combined with people and service management capabilities. Candidates from a general operations or service management background without relevant EUC field service exposure may not be suitable.The successful candidate will be responsible for managing field service teams, developing operational workflows, supporting technical capability development, and ensuring customer service objectives are consistently achieved.

What You'll Be Doing
1. Field Service Management

• Manage the field services team to provide optimum customer service and technical support.
• Develop and implement effective workflows for the field service team.
• Support the team in achieving service objectives and operational targets.
• Monitor service performance and identify areas requiring improvement.
• Investigate and resolve issues arising from substandard performance.
• Ensure all team members comply with company policies, procedures, and service standards.

2. Team Development & Performance Management

• Assist in goal setting, skills enhancement, and performance review activities for field service staff.
• Provide training and technical development support to service staff where required.
• Develop programs to enhance the technical and customer service capabilities of field service personnel.
• Provide ongoing guidance and support to ensure staff deliver timely and quality customer service.
• Identify employee concerns or complaints and work towards appropriate resolution.

3. Customer Service & Relationship Management

• Address customer enquiries and resolve service-related issues proactively.
• Obtain customer feedback and identify opportunities to improve service delivery.
• Maintain strong and positive relationships with customers and internal stakeholders.
• Ensure customer issues are followed up and resolved within the required timeframe.
• Demonstrate outstanding customer service while maintaining high standards of quality and integrity.

4. Technical & Service Operations

• Provide technical guidance and support to field service personnel.
• Leverage technical experience to support the resolution of complex field service issues.
• Support service teams in achieving technical and customer service goals.
• Ensure service resources are appropriately trained to meet operational and customer requirements.
• Work closely with the field service coordinator on resource identification and planning.

5. Recruitment & Resource Management

• Assist in interviewing and hiring new technical professionals.
• Identify manpower requirements based on service and operational needs.
• Ensure newly hired resources receive appropriate training and onboarding.
• Work with the field service coordinator to plan and allocate resources effectively.
• Ensure sufficient technical resources are available to meet customer service requirements.

6. Cross-Functional Collaboration

• Maintain positive and healthy working relationships with various internal teams.
• Lead and participate in cross-functional activities to ensure effective service delivery.
• Coordinate with relevant stakeholders to resolve operational, technical, and customer-related issues.
• Support continuous improvement initiatives across the field service function.

What We're Looking For

• Diploma or Bachelor's Degree in Information Technology, Business Management, or equivalent.
• Minimum 5 years of directly related experience in an IT field services environment, managing complex projects and/or operations.
• Strong and relevant experience in an EUC field services environment is highly important.
• Candidates with a strong technical background who have progressed from Technical Engineer → Senior Engineer → Service / Field Service Manager are strongly preferred.
• Experience managing technical field service teams and customer-facing operations.
• Demonstrated success in managing complex projects. Strong technical understanding of EUC / End User Computing environments.
• Demonstrated experience in customer support and/or field engineering.
• Proven ability to lead and participate in cross-functional teams.
• Strong attention to detail and organisational skills.
• Excellent communication skills, both written and verbal. Good command of English.
• Strong interpersonal skills with the ability to communicate effectively with customers, technical teams, management, and other stakeholders.
• Flexible and comfortable working in a dynamic environment with changing requirements.
• Strong work ethic, initiative, and drive to achieve results.
• Able to independently manage time and priorities while handling multiple projects.
• Consistently able to meet deadlines and service commitments.
• High level of professionalism and integrity. Willing to travel up to 50% within Klang Valley, including between customer sites and headquarters.

Field Service Team Lead

Location: Petaling Jaya

Contract

About the role
We are seeking an experienced EUC Field Service Team Lead to oversee and support day-to-day field service operations while ensuring consistent service quality and customer satisfaction.The successful candidate will provide hands-on leadership, coaching, and operational support to field service technicians, while working closely with management and customers to resolve service issues and achieve operational targets.Candidates with EUC-focused experience and project management / project rollout experience will have an added advantage.

What You'll Be Doing
1. Field Service Team Leadership

Assist the Field Service Manager in goal setting, skills enhancement, and performance review activities for field service staff.
Lead, coach, and motivate team members proactively.
Support the service team in achieving operational and service goals.
Provide guidance to field service staff to ensure timely and quality customer service.
Monitor team performance and identify areas requiring improvement.
Investigate, escalate, and resolve issues arising from substandard performance.

2. Customer Service & Escalation Management

Address customer enquiries and resolve service-related issues proactively.
Obtain customer feedback and identify opportunities to improve service delivery.
Handle customer concerns and ensure appropriate follow-up until resolution.
Maintain a positive and professional relationship with customers and internal teams.
Demonstrate a strong commitment to customer service, quality, and service integrity.

3. Team & Performance Management

• Ensure team members comply with company policies, procedures, and service standards.
• Identify and escalate employee concerns or complaints to the Field Service Manager.
• Maintain positive and healthy working relationships across various teams to ensure effective customer service delivery.
• Assist the Field Service Manager in interviewing and hiring new technicians.
• Ensure newly hired technicians receive appropriate training to meet service objectives.
• Project Team Lead Responsibilities (Good to Have)

4. Project Rollout & Coordination

• Coordinate between customers and headquarters for project rollout activities.
• Develop and implement project plans, timelines, and execution strategies.
• Work with key project members to establish project goals and objectives.
• Work with the Field Service Manager to develop workflows and provide clear directions to team members.
• Ensure project activities are executed according to agreed plans and requirements.

5. Project Monitoring & Reporting

• Compile project status reports and provide regular updates to stakeholders.
• Coordinate project schedules, meetings, and activities with project members and stakeholders.
• Monitor project progress and ensure key milestones are achieved within the required timeline.
• Communicate project issues, risks, and requirements to the relevant stakeholders.

6. Resource Planning & Management

• Plan resources to ensure sufficient manpower is available to support project requirements.
• Determine whether additional external resources are required for project execution.
• Coordinate the recruitment and management of external resources where necessary.
• Ensure resources are properly deployed and managed throughout the project.

7. Site Audit & Project Quality

• Conduct on-site audits to ensure project activities are carried out according to the agreed Scope of Work (SOW).
• Monitor the quality and completion of project deliverables.
• Ensure project implementation meets customer expectations and required standards.
• Conduct post-project evaluations to assess project outcomes and identify areas for improvement.

What We're Looking For

• Diploma or Bachelor's Degree in Information Technology, Business Management, or equivalent.
• Minimum 3 years of experience managing complex day-to-day operations and project deployment / rollout activities within an EUC / Field Services environment.
• Strong experience in EUC-focused field service operations.
• Project management or project rollout experience is highly preferred.
• Demonstrated success in managing complex projects.
• Experience in customer support and/or field engineering.
• Proven ability to lead and participate in cross-functional teams.
• Strong communication skills, both written and verbal.
• Strong attention to detail with the ability to manage multiple priorities.
• Strong interpersonal skills with the ability to interact effectively with customers, technicians, management, and cross-functional teams. Comfortable working in a fast-paced environment with changing requirements.
• Strong work ethic, initiative, and drive to achieve results.
• Able to independently manage time and priorities while handling multiple projects.
• Consistently able to meet deadlines and operational commitments.
• High level of professionalism and adherence to company standards.
  

Technical Specialist (EUC)

Location: Petaling Jaya

Contract

About the role

We are seeking a technically strong Technical Specialist – EUC to join the EUC Service Delivery team. The successful candidate will act as a Subject Matter Expert (SME) for assigned EUC solutions, providing technical expertise across solution design, pre-sales support, deployment, troubleshooting, and customer consultancy.

This role is suitable for an experienced EUC / infrastructure professional who is looking to further develop their career towards pre-sales, solution architecture, and technical consultancy, while remaining hands-on with customer environments and enterprise EUC technologies.

What You'll Be Doing

1. EUC Technical & Solution Expertise

Act as the Subject Matter Expert for assigned EUC products and solutions.

Develop and build customer Standard Operating Environment (SOE) solutions.

Provide technical expertise on EUC solutions, including HP TechPulse and Teradici.

Study, analyze, integrate, and architect infrastructure solutions according to customer business, technical, and operational requirements.

2. Pre-Sales & Solution Architecture

• Provide technical support to the EUC business during pre-sales activities.
• Assist in bidding activities including:Solution architecture and design
• Preparation of BOM and quotations
• Technical liaison with partners and principals
• Solution verification
• Proposal preparation
• Customer presentations
• Technical clarifications
• Proof of Concept (POC)
• Provide technical recommendations and solutions based on customer requirements.

3. Technical Support & Troubleshooting

• Provide technical advice and support to Level 1, Level 2, and Level 3 Engineers.
• Provide customer support both on-site and remotely.
• Perform remote troubleshooting when required.
• Attend to high-severity incidents both on-site and off-site.
• Lead technical problem management and resolution for assigned products and solutions.

4. Incident & Problem Management

• Prepare and follow up on incident reports where required.
• Ensure incident tickets are updated, reviewed, and submitted promptly through the relevant service management system.
• Ensure incidents are handled in accordance with contractual SLA requirements.
• Review and coordinate with technical teams in preparing problem management reports.
• Monitor and ensure problem management reports are completed and submitted within the required timeline.

5. Principal & Technical Partner Management

• Liaise with technology principals and partners on technical matters.
• Act as the technical champion for assigned solutions, products, and technologies.
• Coordinate technical requirements, solution verification, and troubleshooting with principals when required.

6. Project Deployment & Implementation

• Liaise with internal and third-party deployment teams to ensure successful implementation of projects.
• Provide technical guidance throughout deployment activities.
• Support solution verification, testing, and troubleshooting during implementation.
• Ensure deployed solutions meet customer technical and operational requirements.

7. Customer Consultancy

• Interface directly with customers to understand their technical requirements and challenges.
• Provide technical consultation and recommendations.
• Support customer presentations, technical discussions, POCs, and solution clarifications.
• Translate customer business and technical requirements into suitable EUC solutions.

What We're Looking For

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• Experience in EUC, infrastructure, systems, or related technical environments.
• Strong desire to develop a career in pre-sales, solution design, architecture, and technical consultancy.
• Mandatory experience in the design and implementation of HP products and solutions, particularly:HP TechPulse & Teradici
• Experience in SOE design and implementation.
• Experience in network image deployment.
• Strong technical troubleshooting and problem-solving capabilities.
• Good understanding of enterprise infrastructure and EUC environments.
• Good command of both spoken and written English.
• Strong documentation and technical proposal writing skills.
• Good interpersonal and communication skills with customers, partners, and internal teams.
• Self-motivated, driven, and able to work independently with minimal supervision.
• Able to work under tight schedules and meet stringent project timelines.
• Willing to travel minimally within the Klang Valley when required.

Material Control Engineer

Location: Nilai, Negeri Sembilan

Full-Time

About the role

We are seeking a highly organized Material Control Engineer to manage electrical material planning, procurement coordination, and inventory control for HVAC manufacturing projects. The successful candidate will ensure timely material availability, optimize inventory levels, and support efficient production and project execution.

What You'll Be Doing

• Develop Material Requirement Plans (MRP) based on project schedules and production milestones.
• Prepare Material Requests (MR) and coordinate RFQs with the Purchasing team.
• Monitor material procurement, delivery schedules, and supplier performance.
• Track material status, including ordered, delivered, and outstanding items.
• Identify and manage long lead items (LLIs) to minimize project delays.
• Coordinate closely with Engineering, Purchasing, Production, and Stores to ensure material availability.
• Review material specifications to ensure compliance with engineering requirements.
• Monitor and manage Engineering Bills of Materials (E-BOM).
• Recommend suitable replacement components for obsolete or discontinued materials.
• Prepare weekly and monthly reports, including MRP, purchasing trackers, delivery status, inventory reports, and material usage reports.
• Support cost control initiatives by monitoring material budgets and identifying optimization opportunities.
• Perform any other duties assigned by Management.

What We're Looking For

• Diploma or Bachelor's Degree in Electrical Engineering, Supply Chain, Logistics, or a related discipline.
• Experience in material planning, procurement coordination, or inventory management within manufacturing.
• Knowledge of Material Requirement Planning (MRP), inventory control, and E-BOM management.
• Familiarity with SAP or similar ERP systems.
• Strong analytical, planning, and organizational skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.

Why Join Us?

• Opportunity to support complex engineering and manufacturing projects.
• Exposure to integrated supply chain and production operations.
• Career growth within a dynamic engineering organization.
• Collaborative and supportive working culture.

Electrical Production Engineer

Location: Nilai

Full-Time

About the role

We are looking for an Electrical Production Engineer to oversee and execute the manufacturing of LV electrical switchboards for HVAC equipment. This role ensures production activities are carried out according to engineering drawings, quality standards, and production schedules while coordinating with multiple departments to achieve efficient manufacturing operations.

What You'll Be Doing

• Execute electrical manufacturing activities for LV switchboards, HVAC equipment, Factory Orders (FO), and R&D projects.
• Lead electrical assembly, wiring, installation, and I/O testing activities.
• Coordinate production activities with supervisors, technicians, contractors, and wiring personnel.
• Monitor daily production progress and provide updates to management.
• Ensure compliance with ISO 9001 quality standards and company production procedures.
• Review Factory Orders, engineering drawings, production schedules, and work instructions before manufacturing.
• Verify E-BOMs, SAP records, Pick Work (PW) lists, vinyl layouts, and production documentation.
• Coordinate with Stores, Mechanical Production, Electrical Design, R&D, and Testing teams to ensure smooth manufacturing.
• Supervise production workmanship and ensure quality standards are consistently maintained.
• Support continuous improvement initiatives within production operations.
• Perform any other duties assigned by Management.

What We're Looking For

• Diploma or Bachelor's Degree in Electrical Engineering or a related discipline.
• Experience in electrical manufacturing or production engineering.
• Knowledge of LV switchboards, electrical control panels, and industrial electrical systems.
• Familiarity with SAP, E-BOM management, and engineering documentation.
• Understanding of ISO 9001 quality standards.
• Strong leadership, coordination, and communication skills.
• Ability to manage production priorities and resolve manufacturing issues effectively.

Why Join Us?

• Opportunity to work on innovative HVAC electrical systems.
• Exposure to product development and international engineering standards.
• Career development within a growing engineering organization.
• Collaborative and supportive working environment.

Electrical Engineer

Location: Nilai, Negeri Sembilan

Full-Time

About the role

The Electrical Engineer is responsible for designing and developing Low Voltage (LV) electrical switchboards for HVAC equipment, including power and control circuits, panel layouts, wiring schematics, and electrical documentation. The role ensures compliance with industry standards while supporting production, R&D, testing, and project execution.

What You'll Be Doing

• Design LV electrical switchboards for HVAC equipment, including power and control circuits.
• Develop wiring schematics, panel layouts, and vinyl layouts based on project requirements.
• Review Factory Orders (FO) and Purchase Orders (PO) to translate customer requirements into electrical designs.
• Prepare, release, and maintain engineering drawings, Factory Orders, and Engineering Bills of Materials (E-BOM) within the SAP system.
• Prepare engineering documentation including Product Parameter Sheets (PPS), Installation, Operation & Maintenance (IOM) manuals, operator instructions, controller/VFD parameter settings, and nameplates.
• Ensure compliance with UL, ASHRAE, ETL, and other applicable engineering standards.
• Coordinate with Production, R&D, Testing, Mechanical Engineering, and Sales teams throughout the manufacturing process.
• Support Factory Acceptance Testing (FAT), Testing & Commissioning (T&C), and resolve electrical design issues.
• Ensure production teams are working with the latest approved engineering drawings and documentation.
• Maintain engineering records within SAP and the engineering database.
• Perform any other duties assigned by Management.

What We're Looking For

• Diploma or Bachelor's Degree in Electrical Engineering or a related discipline.
• Experience in electrical design for LV switchboards or industrial control panels.
• Knowledge of HVAC electrical systems is an advantage.
• Familiarity with wiring schematics, control circuits, panel design, and E-BOM preparation.
• Experience using SAP or similar ERP systems.
• Understanding of UL, ASHRAE, ETL, and relevant electrical standards.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaborate with cross-functional teams.

Why Join Us?

• Opportunity to work on innovative HVAC electrical systems.
• Exposure to product development and international engineering standards.
• Career development within a growing engineering organization.
• Collaborative and supportive working environment.

Process / Equipment Engineer (Fabrication & Repair Specialist)

Location: Klang

Contract

About the role

We are seeking a highly hands-on Process / Equipment Engineer with strong experience in equipment fabrication, modification, troubleshooting, and production support. The successful candidate will play a key role in strengthening internal engineering capabilities by reducing reliance on external vendors through effective equipment improvement, repair solutions, and process enhancement.

This is a shopfloor-focused engineering role requiring practical problem-solving skills, technical ownership, and the ability to support daily manufacturing operations.

What You'll Be Doing:

1. Equipment Fabrication & Modification

Design, fabricate, and improve production support equipment including:Jigs and fixtures
Assembly aids
Pressing tools
Functional testing equipment
Production improvement tools

Modify existing equipment and tooling to improve operational efficiency, reliability, and ease of use.

Work closely with production teams to identify equipment improvement opportunities.

2. Equipment Troubleshooting & Repair

Perform troubleshooting and repair activities for production equipment, tooling, and fabrication-related issues.

Identify root causes of recurring equipment failures and implement permanent corrective actions.

Support breakdown recovery activities to minimize production downtime.

Coordinate with internal teams and external vendors when required for technical support.

3. Manufacturing Process Improvement

Analyze production issues related to equipment performance, process variation, and quality defects.

Improve process stability through equipment modification, tooling enhancement, and engineering solutions.

Implement continuous improvement initiatives to improve productivity, reduce downtime, and enhance product quality.

4. Tooling & Fabrication Support

Support fabrication, modification, maintenance, and improvement of jigs, fixtures, and production tooling.

Collaborate with toolmakers, suppliers, and internal engineering teams to ensure tooling readiness.

Monitor tooling performance and recommend improvements to increase reliability and production efficiency.

5. New Product Introduction (NPI) Support

Support new product development activities by evaluating fabrication and tooling requirements.

Participate in equipment setup, trial runs, process validation, and production ramp-up activities.

Provide technical feedback to improve manufacturability and production readiness.

6. Shopfloor Engineering Support

Provide immediate technical support for daily production challenges.

Work closely with Production, Quality, Maintenance, and Engineering teams to resolve operational issues.

Provide technical guidance and knowledge sharing to improve internal engineering capability.

7. Safety & Documentation

Ensure all fabrication and equipment modification activities comply with safety requirements.

Maintain engineering documents, work instructions, and maintenance records.

Support implementation of workplace safety initiatives including 5S and HIRARC.

What We're Looking For:

• Bachelor's Degree / Diploma in Mechanical Engineering, Manufacturing Engineering, Mechatronics Engineering, or related field.
• Minimum 5 years of hands-on manufacturing engineering experience.
• Strong experience in:

1. Equipment fabrication and modification
2. Jig and fixture development
3. Tooling improvement and maintenance
4. Production troubleshooting
5. Root cause analysis and corrective actions

• Experience in automotive manufacturing environment is highly preferred.
• Familiar with manufacturing processes such as: Welding Pressing, Assembly processes and Machining / fabrication processes
• Ability to read and interpret: Engineering drawings and Mechanical drawings
• Basic electrical diagrams would be an added advantage
• Strong problem-solving skills with the ability to work independently on the shopfloor.

PLC Engineer

Location: Klang

Contract

About the role

We are seeking a highly hands-on Fabrication Engineer with strong experience in equipment fabrication, modification, troubleshooting, and production support. The successful candidate will play a key role in strengthening internal engineering capabilities by reducing reliance on external vendors through effective equipment improvement, repair solutions, and process enhancement. This is a shopfloor-focused engineering role requiring practical problem-solving skills, technical ownership, and the ability to support daily manufacturing operations.

What You'll Be Doing

1. Equipment Fabrication & Modification

• Design, fabricate, and improve production support equipment including:
• Jigs and fixtures
• Assembly aids
• Pressing tools
• Functional testing equipment
• Production improvement tools
• Modify existing equipment and tooling to improve operational efficiency, reliability, and ease of use.
• Work closely with production teams to identify equipment improvement opportunities.

2. Equipment Troubleshooting & Repair

Perform troubleshooting and repair activities for production equipment, tooling, and fabrication-related issues.

Identify root causes of recurring equipment failures and implement permanent corrective actions.

Support breakdown recovery activities to minimize production downtime.

Coordinate with internal teams and external vendors when required for technical support.

3. Manufacturing Process Improvement

Analyze production issues related to equipment performance, process variation, and quality defects.

Improve process stability through equipment modification, tooling enhancement, and engineering solutions.

Implement continuous improvement initiatives to improve productivity, reduce downtime, and enhance product quality.

4. Tooling & Fabrication Support

Support fabrication, modification, maintenance, and improvement of jigs, fixtures, and production tooling.

Collaborate with toolmakers, suppliers, and internal engineering teams to ensure tooling readiness.

Monitor tooling performance and recommend improvements to increase reliability and production efficiency.

5. New Product Introduction (NPI) Support

Support new product development activities by evaluating fabrication and tooling requirements.

Participate in equipment setup, trial runs, process validation, and production ramp-up activities.

Provide technical feedback to improve manufacturability and production readiness.

6. Shopfloor Engineering Support

Provide immediate technical support for daily production challenges.

Work closely with Production, Quality, Maintenance, and Engineering teams to resolve operational issues.

Provide technical guidance and knowledge sharing to improve internal engineering capability.

7. Safety & Documentation

Ensure all fabrication and equipment modification activities comply with safety requirements.

Maintain engineering documents, work instructions, and maintenance records.

Support implementation of workplace safety initiatives including 5S and HIRARC.

What We're Looking For

Bachelor's Degree / Diploma in Mechanical Engineering, Manufacturing Engineering, Mechatronics Engineering, or related field.

Minimum 5 years of hands-on manufacturing engineering experience.

Strong experience in:

• Equipment fabrication and modification
• Jig and fixture development
• Tooling improvement and maintenance
• Production troubleshooting
• Root cause analysis and corrective actions
• Experience in automotive manufacturing environment is highly preferred.
• Familiar with manufacturing processes such as:
• Welding
• Pressing
• Assembly processes
• Machining / fabrication processes

Ability to read and interpret:

• Engineering drawings
• Mechanical drawings
• Basic electrical diagrams (added advantage)
• Strong problem-solving skills with the ability to work independently on the shopfloor.

Robotics Engineer

Location: Klang

Contract

About The Role
The Robotics Engineer is responsible for designing, programming, integrating, and maintaining industrial robotic systems to support high-volume automotive manufacturing. This role focuses on improving automation efficiency, minimizing production downtime, and implementing advanced robotics technologies to enhance productivity, quality, and safety.

What You'll Be Doing

• Program, configure, and optimize industrial robots (ABB, FANUC, Universal Robots, KUKA, etc.).
• Develop robotic applications for:

1. Material handling
2. Assembly
3. Pick & Place
4. Welding
5. Machine tending
6. Vision-guided operations
7. Integrate robots with PLC-controlled production equipment.
8. Configure robot communication using:
9. Ethernet/IP
10. PROFINET
11. Modbus TCP
12. DeviceNet

• Develop and troubleshoot PLC logic (Siemens, Omron, Mitsubishi, Allen-Bradley).
• Integrate HMI, sensors, actuators, vision systems, and servo motion control.
• Support commissioning and startup of new automated production lines
• Diagnose and resolve robot, PLC, electrical, and control system failures.
• Perform root cause analysis and implement permanent corrective actions.
• Optimize robot cycle time to improve Overall Equipment Effectiveness (OEE).
• Collaborate with Production, Process Engineering, Maintenance, and Quality teams to improve manufacturing performance.
• Maintain robot backups, software versions, electrical drawings, and technical documentation.
• Ensure automation systems comply with machine safety standards.
• Provide technical training and guidance to maintenance technicians and junior engineers.
• Support continuous improvement and Industry 4.0 initiatives through automation upgrades and data-driven manufacturing solutions
  

What we’re looking for

Bachelor's Degree in: Robotics Engineering, Mechatronics Engineering, Electrical Engineering, Automation Engineering, Mechanical Engineering or related discipline.

• Minimum 3–8 years of experience in industrial robotics or factory automation.
• Experience in automotive or high-volume manufacturing is preferred.

Strong knowledge of:

• Industrial robotics
• PLC programming
• Industrial networking
• Electrical control systems
• Servo systems
• Experience with robotic brands such as:
• ABB
• FANUC
• KUKA
• Universal Robots
• Yaskawa
• Familiar with machine vision systems (Keyence, Cognex, Omron) is an advantage.

Understanding of:

• Lean Manufacturing
• Six Sigma
• OEE
• TPM
• Knowledge of electrical schematics and pneumatic systems.
• Good analytical and troubleshooting skills.
• Able to work independently and under production pressure.

QA Manager - Development & SQE

Location: Klang

Contract

Salary: RM 10,000

About The Role

We are looking for a QA Manager – Development & Supplier Quality Engineering (SQE) to lead and drive quality assurance activities across new product development and supplier quality management within the automotive manufacturing environment.

The role is responsible for ensuring that product and process quality requirements are established during the development stage, while maintaining and improving supplier quality performance to meet customer expectations and industry standards. The incumbent will work closely with R&D, Engineering, Production, Purchasing, suppliers, and customers to ensure successful product launches and continuous quality improvement.

What You'll Be Doing:

Development Quality Assurance (SQE)

• Lead and manage quality activities throughout the New Product Introduction (NPI) lifecycle, from project initiation to mass production.
• Drive and ensure effective implementation of Automotive Core Tools including:

1. APQP
2. PPAP
3. PFMEA
4. SPC
5. MSA
6. Control Plan

• Ensure quality requirements are integrated into product and process development activities.
• Participate in project reviews and quality gate assessments to ensure readiness for production.
• Collaborate with R&D, Engineering, Production, and Project teams to ensure successful product launches.
• Review product and process changes to ensure compliance with customer and regulatory requirements.

Supplier Quality Engineering

• Lead and oversee supplier quality management activities to ensure supplier compliance with company and customer quality standards.
• Evaluate, qualify, and approve new suppliers through audits and capability assessments.
• Conduct supplier process audits and performance evaluations.
• Monitor supplier quality KPIs and drive continuous improvement initiatives.
• Lead supplier corrective action activities (SCAR) and ensure timely closure of quality issues.
• Work closely with suppliers to resolve quality concerns and improve overall supplier performance.

Quality Management & Continuous Improvement

• Lead root cause analysis and problem-solving activities using methodologies such as:

1. 8D
2. 5 Why
3. Fishbone Diagram
4. Six Sigma tools
5. Investigate customer complaints and internal quality issues and implement effective corrective and preventive actions.
6. Ensure compliance with:
7. IATF 16949
8. ISO 9001
9. Customer Specific Requirements (CSR)
10. Other applicable automotive standards

• Prepare and present quality performance reports and improvement initiatives to management and customers.
• Promote quality culture and continuous improvement throughout the organization.

Leadership & Stakeholder Management

• Lead, mentor, and develop the Development QA and SQE teams.
• Work closely with customers, suppliers, and internal stakeholders to ensure alignment on quality expectations.
• Support customer audits, supplier audits, and certification audits.
• Manage multiple projects and priorities while ensuring timely delivery of quality objectives.

What We're Looking For

• Bachelor's Degree in: Engineering, Quality Management, Manufacturing Engineering, Mechanical Engineering Or equivalent
• Minimum 8 years of experience in: Quality Assurance, Supplier Quality Engineering, Quality Management Or Automotive manufacturing environment
• Minimum 3 years of managerial or team leadership experience.
• Strong experience in: New Product Introduction (NPI), Development Quality, Supplier Quality Management Or Customer Quality Management
• Strong knowledge of Automotive Core Tools:

1. APQP
2. PPAP
3. PFMEA
4. SPC
5. MSA
6. Control Plan
7. Good understanding of:
8. IATF 16949
9. ISO 9001
10. Automotive customer requirements

• Hands-on experience in conducting: Supplier audits, Process audits Or Quality system audits
• Strong analytical and problem-solving skills with experience in structured
  problem-solving methodologies.
• Excellent communication, presentation, and stakeholder management skills.
• Able to work independently and manage multiple priorities in a fast-paced manufacturing environment.

Customer Service Executive (Air Freight)

Location: KLIA

Full-Time

About the role

We are seeking a proactive and customer-focused Customer Service Executive to join our Air Freight team. The successful candidate will be responsible for managing customer enquiries, coordinating air freight shipments, and ensuring seamless communication between customers, airlines, overseas agents, and internal teams.

What You'll Be Doing

• Handle air freight enquiries from customers and overseas agents.
• Manage export and import shipment bookings.
• Coordinate with airlines, GSA, CSA, trucking vendors, and overseas partners to ensure smooth shipment execution.
• Monitor shipment progress and provide timely updates to customers.
• Prepare quotations, costing, and billing related to air freight shipments.
• Ensure all shipment documentation and records are accurately maintained in accordance with company procedures.
• Work closely with Operations and Sales teams to meet customer requirements and service expectations.
• Resolve shipment issues and customer concerns promptly and professionally.
• Build and maintain strong relationships with customers, carriers, suppliers, and business partners.
• Assist in monitoring team productivity and support operational efficiency.
• Perform other duties and assignments as required by Management.

What We're Looking For

• Diploma, Advanced Diploma, or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related fields.
• Minimum 2–3 years of experience in Air Freight Forwarding, Customer Service, or Operations.
• Knowledge of air freight export and import procedures.
• Experience in preparing quotations, handling bookings, coordinating logistics, and managing shipments.
• Familiarity with costing and billing processes within the freight forwarding industry.
• Strong working relationships with airlines, GSA, and CSA will be an added advantage.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Good communication, interpersonal, and problem-solving skills.
• Able to work independently and manage multiple tasks effectively.
• Candidates residing in Sepang, Nilai, KLIA, or nearby areas are preferred.

Why Join Us?:

• Opportunity to work with a growing logistics and freight forwarding team.
• Exposure to international freight operations and global partners.
• Career development and progression opportunities.
• Supportive and collaborative working environment.

Internal Audit Manager

Location: Klang

Contract

Salary: Up To RM 13,000

About the role

We are looking for a strong, experienced Internal Audit Manager to strengthen our internal audit, governance, and risk management function within a well-established organisation.

This role is not just about audit execution — it requires someone who can understand business operations deeply, identify control weaknesses, and drive meaningful improvements across processes.

You will play a key role in strengthening internal controls, enhancing operational discipline, and ensuring compliance with regulatory and governance requirements for a public listed company environment under Bursa Malaysia Listing Requirements.

What You'll Be Doing:

1. Lead Internal Audit Function

• Plan and execute risk-based internal audit activities across business units
• Lead end-to-end audit assignments from planning to reporting
• Supervise audit team members and ensure quality of audit execution
• Ensure audit work aligns with annual audit plan and organisational objectives

2. Strengthen Internal Controls & Governance

• Evaluate effectiveness of internal control systems across operations, finance, and compliance
• Identify control gaps and provide practical, value-added recommendations
• Improve SOPs, governance structures, and operational workflows
• Drive continuous improvement in control environment

3. Risk Management Oversight

• Support development and maintenance of Group Risk Register
• Identify key operational and business risks across departments
• Work with management to assess risk severity and mitigation actions
• Promote risk-aware culture across the organisation

4. Audit Reporting & Audit Committee Support

• Prepare clear and structured audit reports for Senior Management and Audit Committee
• Present audit findings, risk exposure, and improvement actions when required
• Support preparation of governance-related reporting for Annual Reports
• Ensure timely tracking and closure of audit issues

5. Fraud Investigation & Special Reviews

• Conduct or support investigations into suspected fraud or irregularities
• Perform root cause analysis and recommend corrective actions
• Ensure proper documentation of findings and outcomes
• Support whistleblowing-related reviews where necessary

6. Cross-Functional Collaboration

• Work closely with Finance, Operations, HR, and other departments
• Collaborate with external auditors and internal stakeholders
• Support business initiatives including process improvement and transformation

7. Build Audit Capability

• Coach and develop junior auditors within the team
• Improve audit methodology, tools, and documentation standards
• Strengthen technical and analytical capability of the audit function

What We're Looking For

• Degree in Accounting, Finance, Business, or related field
• 8–12+ years of experience in Internal Audit / Internal Controls / Risk Management
• At least 3–5 years in a supervisory or managerial role

Strong experience in:

• Internal audit execution (operational, financial, compliance)
• Risk-based auditing approach
• Internal control frameworks
• Audit reporting to senior management / Audit Committee

Good understanding of:

• Corporate governance practices
• Risk management frameworks
• Internal control systems and SOP improvement
• Fraud detection / investigation processes

Experience in:

• Public listed company environment is highly preferred
• Manufacturing, retail, or multi-site business operations is an advantage

Extras:

• Experience working with Audit Committee / Board reporting
• Exposure to ESG reporting or governance initiatives
• Familiarity with compliance under Bursa Malaysia Listing Requirements
• Strong analytical and problem-solving minds

Senior Account Manager

Location : Petaling Jaya

Full-Time / Contract

About The Role:

This is an IT Solutions Sales / Account Management position with an established technology solutions provider. The role focuses on managing existing enterprise customers while actively developing new business opportunities.

You will be responsible for understanding customers' IT requirements and proposing suitable solutions across IT infrastructure, hardware, networking, cybersecurity, software, cloud, managed services, and professional services.

What you'll be doing:

• Manage, maintain, and grow existing customer accounts while actively identifying, prospecting, and acquiring new business opportunities.
• Promote and sell the company's complete portfolio of IT solutions, including desktops, laptops, peripherals, enterprise servers, storage, networking, cybersecurity, software licensing, cloud solutions, managed services, and professional services.
• Build and maintain strong, long-term relationships with key decision-makers, IT leaders, and business stakeholders by serving as a trusted technology advisor.
• Manage the full sales lifecycle, from lead generation, qualification, proposal preparation, negotiation, and closing through to post-sales account management.
• Partner closely with Business Development, Pre-Sales, and Post-Sales teams to develop customer solutions and ensure successful project delivery.
• Act as the primary sales support for Key Account Managers by preparing and coordinating responses for RFPs, RFQs, RFIs, ITQs, proposals, quotations, and tender submissions.
• Coordinate with principals, technology vendors, distributors, and business partners to develop competitive solutions and support sales initiatives.
• Build and maintain a healthy sales pipeline, accurately forecast opportunities, and consistently achieve assigned sales targets and revenue objectives.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and strategic account development.
• Monitor market trends, customer requirements, competitor activities, and pricing strategies to recommend appropriate business and sales approaches.
• Prepare and deliver compelling sales presentations, solution proposals, and commercial quotations tailored to customer requirements.
• Develop strong partnerships with IT vendors, contractors, distributors, and strategic partners to enhance business opportunities.
• Act as the key liaison between customers and internal cross-functional teams to ensure timely implementation, successful project delivery, and customer satisfaction.
• Track account performance, sales forecasts, and key account metrics while providing regular updates to both internal management and customers.
• Handle customer escalations, investigate service or delivery issues, and coordinate with relevant teams to ensure timely resolution and continuous service improvement.
• Maintain excellent customer relationships by providing proactive account management and ensuring a high level of customer satisfaction.

Requirements:

• Minimum Diploma in Information Technology, Computer Science, Business Administration, or a related field.
• At least 8 years of experience in IT sales, preferably within the enterprise technology industry.
• Proven experience managing and developing Enterprise accounts; exposure to the Telecommunications (Telco) industry is highly preferred.
• Demonstrated track record of consistently achieving or exceeding sales targets.
• Strong business development, networking, and relationship management skills.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Self-driven, highly motivated, and results-oriented with a strong "hunter" mindset and passion for winning new business.
• Ability to build trusted relationships with customers, partners, and key stakeholders at all levels.
• Strong analytical, problem-solving, and account management capabilities.
• Meticulous, proactive, and able to work independently while contributing effectively as part of a team.

Role & Responsibilities

● Advanced Software Implementation: Lead and oversee the planning, setup, and configuration of advanced EUC applications, including AD, Exchange, Office 365, and SCCM across client environments.

● Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.

● Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.

● Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.

● Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.

● Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.

● Continuous Service Improvement: Lead initiatives to improve service delivery, efficiency, and client satisfaction through process enhancements.

REQUIREMENTS

Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. Valid Microsoft certifications are required.

Experience:

● Minimum 4 years of hands-on experience in technical roles, with a focus on EUC software solutions such as Windows OS, Office 365, and SCCM.

● Experience working with Exchange server environments (on-premise and virtualized with HyperV & VMware), and integrating third-party archiving systems such as Symantec Enterprise Vault, EAS, EMC Source One, or Email Xtender.

Air Freight Sales Manager

Location: KLIA, Klang

Full-Time

About the role:

As an Air Freight Manager, you will be responsible for overseeing and driving the company’s air freight business, including both operational and commercial aspects. This role plays a key part in optimizing air freight processes, ensuring regulatory compliance, and expanding the company’s market presence through strategic sales initiatives and strong industry partnerships.

What You'll Be Doing:

● Sales Strategy Development:

Develop and implement effective sales strategies to drive revenue growth within the air freight segment.

● Business Development:

Identify new business opportunities, generate leads, and expand the company’s air freight customer base across various industries.

● Client Relationship Management:

Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.

● Market Analysis:

Monitor market trends, competitor activities, and customer demands to identify growth opportunities and refine strategies.

● Sales Pipeline Management:

Manage the full sales cycle from prospecting to closing, ensuring strong conversion rates and consistent revenue generation.

● Reporting & Forecasting:

Prepare and present sales reports, forecasts, and performance metrics to senior management.

● Operational Coordination:

Collaborate closely with the air freight operations team to ensure service capabilities align with client expectations and resolve operational challenges.

● Internal Collaboration:

Work with internal departments such as operations and marketing to ensure seamless service delivery and customer experience.

● Marketing Support:

Partner with the marketing team to develop promotional materials and campaigns for air freight services.

● Performance Monitoring:

Track sales performance and continuously improve strategies to achieve business targets.

Requirements:

● Bachelor’s Degree in Business, Logistics, Supply Chain Management, or a related field.

● Proven experience in air freight sales or a similar role within the logistics or freight forwarding industry.

● Strong understanding of air freight operations, pricing structures, regulations, and market dynamics

Forwarding Manager

Location: Klang

Full-Time

About the role

The Forwarding Manager is responsible for overseeing all freight forwarding and customs clearance operations to ensure shipments are handled efficiently, accurately, and in compliance with regulatory requirements.

This role focuses on coordinating import and export processes, ensuring smooth documentation flow, supporting customers and internal teams, and continuously improving operational efficiency to achieve timely and reliable delivery performance.

What You'll Be Doing

A. Customs Clearance & Regulatory Compliance

● Lead and supervise the full customs clearance process for import and export shipments.

● Ensure accurate HS/HTS code classification, tariff application, and duty/tax calculations.

● Review and verify all customs declarations (K1, K2, K4, K8, K9, etc.).

● Liaise with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, and other relevant authorities as required.

● Handle ZB submissions via uCustoms, including verification of supporting documents, exemption requests, and approval follow-ups.

● Ensure compliance with INCOTERMS, import/export licensing requirements, permits, and exemptions.

● Keep updated with customs regulations, tariff revisions, and government policy changes.

B. Freight Forwarding Operations

● Manage daily forwarding operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments.

● Coordinate carrier bookings, freight negotiations, and communication with shipping lines, airlines, and transporters.

● Monitor shipment movement to ensure timely delivery and collection.

● Oversee preparation of shipping documents including Bill of Lading (BL), Air Waybill (AWB), invoices, packing lists, Certificate of Origin (COO), insurance documents, and related paperwork.

C. Documentation & System Management

● Review import and export documentation for accuracy and regulatory compliance.

● Manage declaration submissions through uCustoms and MyTradeNet systems.

● Maintain accurate operational records for Customs, statutory, ISO, and internal audit purposes.

● Coordinate manifest submissions and post-declaration amendments when necessary.

D. Customer & Vendor Management

● Act as the primary liaison for customers regarding customs inquiries, shipment updates, and issue resolution.

● Advise customers on HS code classification, duty estimation, and compliance requirements.

● Maintain strong working relationships with carriers, port operators, logistics partners, and government agencies.

E. Team Leadership

● Lead, train, and supervise customs officers, declaration staff, and forwarding executives.

● Assign duties, monitor team performance, and ensure service quality standards are achieved.

● Develop and implement SOPs for customs clearance and forwarding operations.

F. Cost & Performance Control

● Negotiate freight rates and clearance charges to optimize operational costs and profit margins.

● Verify supplier invoices and ensure billing accuracy.

● Monitor department KPIs, shipment timelines, clearance efficiency, and compliance accuracy.

Requirements:

● Diploma or Degree in Logistics, Supply Chain, International Trade, or a related field.

Experience

● Minimum 5 years of experience in freight forwarding with hands-on exposure to

customs clearance and declaration processes.

Sales Executive

Location: Puchong / Klang

Full-Time

About the role:

As a Sales Executive, you will play a key role in driving business growth by promoting the company’s logistics and freight forwarding services. Your responsibility is to identify new business opportunities, build strong client relationships, and execute sales strategies to expand the company’s customer base across local and international markets.

What You'll Be Doing:

• Sales Strategy Development: Develop and implement effective sales strategies to promote freight forwarding, shipping, and logistics services.
• Business Development: Identify potential customers, generate leads, and convert prospects into long-term clients.
• Market Research: Conduct research to identify new market opportunities and understand customer needs and industry trends.
• Customer Engagement: Proactively reach out to potential and existing clients via calls, emails, and face-to-face meetings to build strong relationships.
• Quotation & Proposal Management: Prepare competitive quotations and tailored proposals to meet customer requirements and drive deal closures.
• Relationship Management: Build and maintain long-term relationships with clients to ensure repeat business and customer satisfaction.
• Sales Target Achievement: Consistently achieve monthly sales targets across Sea Export/Import, Air Freight, and customs clearance services.
• Performance Monitoring: Analyze sales performance and adjust strategies to improve results and maximize revenue.
• Competitor Analysis: Monitor competitor pricing and service offerings, providing insights and feedback to management.
• Payment Follow-Up: Track customer payment trends and ensure adherence to company credit policies.
• Internal Collaboration: Work closely with operations and internal teams to ensure smooth service delivery aligned with customer expectations.
• Additional Responsibilities: Support ad-hoc sales initiatives and participate in team meetings to identify new opportunities.

Requirements:

• Education: Minimum SPM or equivalent; higher qualifications are an added advantage.
• Experience: 1–2 years of experience in sales and marketing, preferably within logistics, shipping, or freight forwarding.
• Knowledge: Understanding of freight forwarding operations, including Sea/Air shipments and customs clearance processes.

About the role

We are looking for a hands-on, technically strong Head of Process Engineering to lead and elevate our manufacturing engineering capabilities.

This role goes beyond leadership; it requires someone who can step onto the production floor, solve complex technical issues, and build a high-performing engineering team from within. You will be responsible for driving process stability, eliminating recurring issues, and strengthening internal engineering competency, while reducing reliance on external vendors.

What You'll Be Doing

1. Lead & Integrate Engineering Functions

• Oversee Industrial Engineering (IE), Tooling, Fabrication, Maintenance & Repair
• Align all functions toward process stability, efficiency, and quality output
• Build and develop a technically strong, accountable engineering team

2. Drive Process Stability & Eliminate Recurring Issues

• Identify and resolve chronic manufacturing issues (e.g. heat stacking, process
• variation, equipment instability)
• Lead root cause analysis (RCA) and enforce permanent corrective actions
• Establish engineering standards and control mechanisms to prevent recurrence

3. Own Critical Problem Solving (“Firefighting”)

• Take charge of urgent production issues and breakdowns
• Lead troubleshooting of:
• Tester failures
• Equipment breakdowns
• Process abnormalities
• Build internal capability to diagnose and resolve issues independently

4. Strengthen Equipment & Process Engineering

• Develop in-house expertise in:
• Tester systems (diagnostics, troubleshooting, repair)
• Ultrasonic welding
• Injection and assembly processes
• Ensure deep understanding of equipment design, limitations, and process
• behavior

5. Oversee Tooling & Fabrication

• Drive tooling design, modification, and maintenance
• Improve fabrication quality, turnaround time, and reliability
• Ensure tooling aligns with production and design intent

6. Build a Robust Maintenance System

• Implement preventive and predictive maintenance frameworks
• Improve machine uptime and reduce recurring failures
• Strengthen internal maintenance capabilities

7. Develop Engineering Capability

• Close gaps in technical knowledge and design understanding
• Implement structured training and competency development programs
• Build strong engineering fundamentals across teams

8. Collaborate Cross-Functionally

• Partner with Production, Quality, and R&D teams
• Support:
• New Product Introduction (NPI)
• Process readiness
• Quality and yield improvement

REQUIREMENTS

• Degree in Mechanical / Electrical / Manufacturing Engineering or equivalent
• 10–15+ years in manufacturing environments
• Proven experience leading multi-functional engineering teams

Network Architect

Location : Petaling Jaya

Full-Time / Contract

About The Role:

This is a Pre-Sales / Solution Architect role specialising in networking and data centre infrastructure. The person will work closely with customers, sales teams, vendors, and internal technical teams to understand customer requirements and translate them into a suitable technical solution.

The role is not purely an engineering/implementation position. It sits between technical engineering and sales, where you'll be involved from the initial customer requirement and solution design through to proposal, presentation, bidding, and eventually supporting the project handover.

What You'll Be Doing:

• Provide technical pre-sales support in articulating design with good product knowledge of Software Defined Networking, Security and Data Center Network Virtualization.
• To study, analyze, integrate, architect infrastructure solution according to customer’s business, technical and operational requirement.
• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal write-up, customer presentations, clarifications, proof of concepts and other related activities.
• Work with client, vendors and internal team and responsible for end-to-end integration and design
• Incorporate with support services and managed services ideas into proposal.
• Ability to think through problems and visualize solution and quickly lean new or unfamiliar technology
• Knowledge of networking technologies (LAN, Wireless, WAN, VPN, DNS, DHCP etc.)
• Knowledge of network & application monitoring solutions
• Knowledge of traffic optimization and emerging SDN solution
• Knowledge of Cisco/Aruba/Huawei/ATI/H3C networking hardware and OS
• Good command of both spoken and written English
• Good documentation and proposal writing skills
• Good inter-personal and communications skill with all levels
• Self-motivated, self-driven and able to work independently with minimal supervision
• Willing to work under tight schedule to meet stringent project timeline
• Possess own transport

Qualifications:

• Diploma/ Degree in Computer Science/Information Technology/Engineering or equivalence
• Minimum 1 year of Network Architect/Presales experience
• Working experience in Cisco networking environment with hands-on skill on LAN switches, routers, firewalls and etc. Pre-sales experience is added advantage.
• Cisco, Huawei, Aruba principal certification is added advantage.
• Fair knowledge in common IT landscape for enterprise customer environment

Network Engineer (Technical Engineer) - SI Environment

Location: Petaling Jaya

Full-Time

About The Role:

We are seeking an experienced Network Engineer to design, implement, and support enterprise network solutions in a System Integrator (SI) environment. The candidate should have strong hands-on expertise across routing, switching, network security, wireless, and network

performance monitoring tools.

Key Responsibilities

• Design, deploy, and maintain enterprise network infrastructure across multi-vendor environments
• Implement and troubleshoot Layer 2 and Layer 3 protocols
• Perform network optimization, capacity planning, and performance tuning
• Support post-sales technical activities (customer requirement, assessment, solution design, implementation, integration, migration, documentation)
• Work on large-scale network deployments and migration projects
• Monitor network performance and ensure high availability and reliability
• Collaborate with cross-functional teams and vendors for issue resolution

Technical Requirements

Core Networking Skills

Strong hands-on experience and troubleshooting knowledge in:

• Layer 2 Technologies: STP (Rapid PVST+, RSTP, MSTP), VLANs, PVLAN, VRF, EtherChannel
• First Hop Redundancy Protocols (FHRP): HSRP, VRRP, GLBP
• Routing Protocols:

- PBR

- OSPF (multi-area design, LSA types)

- BGP (iBGP, eBGP, route reflector, route policies, communities)

• Fast Convergence: BFD
• QoS: Classification, marking, queuing, shaping, policing
• Multicast: IGMP, PIM (SM/DM), RP concepts

Wireless & Network Monitoring

• Enterprise wireless deployment and troubleshooting
• Experience with Network Performance Monitoring (NPM) tools
• Deep packet analysis and traffic visibility

Vendor Expertise

Hands-on experience with at least two of the following:

• Cisco Systems
• Aruba Networks
• Huawei Technologies
• Arista/ Juniper
• NETSCOUT Systems

Advanced / Preferred Skills

• Experience with Software-Defined technologies (SDN / SD-WAN / SDA / SD-Access)
• Network automation (Python, Ansible, APIs) is a plus
• Exposure to cloud networking (AWS, Azure, GCP) is advantageous

Certifications (Preferred)

• CCNA / CCNP/ CCIE
• HCIA or higher-level Huawei certifications
• Equivalent certifications from other vendors are a plus

Experience Requirements

• Minimum 3–8 years of relevant networking experience (depending on seniority level)
• Proven experience working in a System Integrator (SI) or managed services environment
• Experience handling enterprise network customers

Soft Skills

• Strong analytical and troubleshooting skills
• Good communication and documentation abilities
• Ability to work under pressure and manage multiple projects
• Customer-facing experience is highly preferred

Nice to Have

• Data center technologies (VXLAN, EVPN)
• Security knowledge (Firewalls, VPNs, Zero Trust)
• ITIL knowledge or experience in SLA-driven environments

Responsibilities:

• Reviews comprehensive preventive maintenance reports.
• Provides technical assistance to Level 1 engineers.
• Provides onsite or offsite support to customers.
• Involved in department rotation standby roster.
• Leads project incident reports from technical perspective.
• Prepares problem management reports.
• Responsible to carry out complex installations (more than one technology).
• Performs project deployment.
• Ensures project deployments are according to timelines.
• Provides input to develop project documentation.
• Captures and updates project implementation technical issues for lessons learned.
• Conducts project testing and commissioning with customers.
• Updates installation tickets in a timely manner in Field Service Management System.
• Updates timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.

Education and Experience:

• Degree in Information Technology or equivalent.
• Minimum 5 years’ experience deploying and managing infrastructure.
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Strong presentation, analytical and problem-solving skills.
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations.
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc.
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools.
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills.
• Ability to work independently and within a team.

System Architect - Non Unix

Location: Johor Bahru

Full-Time

About The Role:

We are hiring on behalf of an established IT solutions and systems integrator that provides enterprise technology solutions to businesses across areas such as IT infrastructure, data centre, networking, cybersecurity, cloud, hardware, software, and managed services.

The company works closely with major technology principals, vendors, and enterprise customers to design and deliver end-to-end IT solutions.

We are currently looking for a Systems Infrastructure Pre-Sales / Solution Architect to join the team. The role focuses primarily on x86 servers, storage, backup, HCI, and virtualization solutions.

What You'll Be Doing:

• To provide pre-sales technical support to System business primarily on x86 servers, storage, backup, HCI and virtualization solutions.
• Other system solutions may be developed in accordance to company business direction.
• To study, analyze, integrate and architect system infrastructure solutions according to customer’s business, technical and operational requirements.
• Assists in bidding activities including solution architecting, preparation of BOM, liaising with partner/principal on technical aspects, solution verification, proposal write-ups, customer presentations, clarifications, proof of concepts and other related activities
• Liaise with principal and being technical champion for assigned solutions / products / technology
• Liaise with internal or 3rd party deployment team to ensure the successful deployment of projects
• Interface with customers to provide consultancy services

Requirements:

• Degree in Computer Science/IT or equivalent.
• Minimum 4 years working experience in System Infrastructure environment on server, storage, virtualization, backup, preferably in pre-sales support.
• Principal certification from VMware, Veritas, DELLEMC, NetApp, HPE, Veeam is an added advantage.
• Fair knowledge in common IT landscape for enterprise customer environment.
• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
• Strong specialization knowledge in either VMware, Veritas, DELLEMC, NetApp, HPE, Veeam solution is a strong advantage.
• Sound understanding in Public/Private Cloud architecture with good knowledge in end-to-end solution integration.
• Good command of both spoken and written English.
• Good documentation and proposal writing skills.
• Good inter-personal and communications skill with all levels.
• Self-motivated, self-driven and able to work independently with minimum supervision.
• Good team player.
• Willing to work under tight schedules to meet stringent project timelines.

Account Manager

Location: Johor

Full-Time

About The Role:

We are hiring on behalf of an established IT solutions and systems integrator that provides a broad range of enterprise technology solutions, including computing, servers and storage, networking, cybersecurity, software, cloud, managed services, and professional services.

The company works with enterprise customers, technology principals, vendors, distributors, and strategic partners to deliver end-to-end IT solutions.

We are looking for an IT Solutions Sales / Account Manager to manage existing customers while actively hunting for new business opportunities.

Responsibilities:

• Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
• Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engages with principal, partners, suppliers, in the sales activities on IT products and services of the Company.
• Ensures sales targets are achieved and maintains good customer rapport.
• Monitors market conditions and recommend pricing and market strategy.
• Investigates customer’s complaints on quality, delivery, service etc and recommends corrective measures.
• Negotiates and prepares contracts, quotations, etc
• Focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products)
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Build and maintain a healthy sales pipeline.
• Meet sales objectives and increase market share.
• Achieve sales targets and increase revenue.
• Involved in preparing proposals and presentations.
• Establish strong partnerships with leading IT vendors, contractors and distributors.
• Ability to hunt and secure new customers.
• Develop, manage and maintain strong account relationships with customers.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Coordinate internal resources, e.g. Pre-Sales and Post-Sales teams.
• Assist with high severity requests or issue escalations as needed.

What You'll Be Doing:

• Minimum a Diploma in IT or equivalent
• 2 - 3 years' experience in sales & marketing role
• Strong initiative & people networking skills
• Proven sales track record
• Self-motivated, go-and-get approach and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous & proactive individual.

Project Manager

Location: Petaling Jaya

Full-Time / Contract

Salary: RM 10,000

Role Summary:

The Project Manager is responsible for managing small to mid-size projects that are within the business tower. This role involves overseeing project deliverables throughout the entire project lifecycle and ensuring timely, within-budget completion. The Project Manager will coordinate with internal and external stakeholders, ensuring projects meet CTC’s PMO methodology and customer expectations.

Main Job Tasks and Responsibilities:

Project Management and Delivery:

• Manage the full project lifecycle for small to mid-size projects, ensuring compliance with CTC’s PMO methodology.

• Develop and implement project plans, from initiation to project handover.

• Define roles and responsibilities for all stakeholders, including customers, project teams, principals, subcontractors, and others affected by the project.

• Monitor and control project tasks, ensuring adherence to timelines, budgets, and scope.

• Ensure deliverables include:

o Project Definition

o Site Assessment Plan

o Design, Development & Configuration Architecture

o Build Testing and Commissioning

o Operational Documentation

o Project Handover to Operations

Stakeholder Management:

• Collaborate with sales, pre-sales, legal, and delivery teams to align project scope with objectives.

• Maintain effective communication between customers, internal teams, and subcontractors throughout the project lifecycle.

• Facilitate solutions when project challenges arise or when deadlocks are encountered.

Process Monitoring and Reporting:

• Assign and monitor project work to ensure progress aligns with guidelines.

• Identify, track, and communicate project-related issues, scope changes, and contingencies.

• Prepare and present regular status reports to stakeholders and senior management.

• Notify the next level of management regarding any issues that may impact cost, scope, or schedule.

Financial Management:

• Prepare project billing documents upon customer sign-off.

• Update the project status dashboard and report progress bi-monthly.

Additional Responsibilities:

• Be available outside regular business hours for project deployment activities (if required).

Education and Experience:

• Diploma/Degree in Information Technology or equivalent.

• PMP or Prince2 certification required.

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Project).

• Minimum of 3 years of project management experience in the ICT industry.

• Possess leadership abilities, negotiation, and influencing skills.

Technical Security Engineer

Location : Petaling Jaya

Contract

About The Job:

The Technical Engineer (Security – Customer Care) is responsible for maintaining and supporting security infrastructure and ensuring that infrastructure operations are executed according to planned timelines and quality standards. This includes preventive maintenance, on-site and off-site technical support, and project assistance, all while ensuring adherence to internal systems and processes.

What You'll Be Doing:

1. Preventive Maintenance Scheduling: Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.

2. Preventive Maintenance Execution: Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.

3. Operational Support: Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.

4. Documentation Management: Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.

5. Project Assistance: Assist in the execution of complex installations involving multiple products and technologies.

6. Technical Issue Documentation: Capture and update project implementation technical issues for lessons learned and future improvements.

7. Testing and Commissioning: Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.

8. Compliance & Standards: Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.

9. Knowledge Sharing: Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.

10. Time Management: Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.

11. Standby Rotation Participation: Participate in department standby rotation to provide on-call technical support when needed.

Requirements:

• Qualifications: Diploma or Bachelor’s Degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.

• Technical Expertise: Strong understanding of security concepts, network packet analysis tools, and security configuration. Familiar with both network and system security components including but not limited to Cisco, Fortigate, Palo Alto Networks, CrowdStrike, SentinelOne etc. Preferably possess technical certifications such as CCNA or CCNA-Security.

• Experience: At least 1 year of hands-on security technical experience in a similar role, preferably involving security deployment, troubleshooting, and support.

• Communication Skills: Fluent in English, with strong written and verbal communication abilities particularly in explaining security concepts to non-technical users. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.

• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.

• Adaptability: Flexible and quick to learn new security tools and respond to emerging threats in a fast-paced environment.

• Confidentiality: Ability to uphold confidentiality in handling sensitive security data and information.