Role & Responsibilities

● Advanced Software Implementation: Lead and oversee the planning, setup, and configuration of advanced EUC applications, including AD, Exchange, Office 365, and SCCM across client environments.

● Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.

● Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.

● Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.

● Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.

● Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.

● Continuous Service Improvement: Lead initiatives to improve service delivery, efficiency, and client satisfaction through process enhancements.

REQUIREMENTS

Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. Valid Microsoft certifications are required.

Experience:

● Minimum 4 years of hands-on experience in technical roles, with a focus on EUC software solutions such as Windows OS, Office 365, and SCCM.

● Experience working with Exchange server environments (on-premise and virtualized with HyperV & VMware), and integrating third-party archiving systems such as Symantec Enterprise Vault, EAS, EMC Source One, or Email Xtender.

About the role

As an Air Freight Manager, you will be responsible for overseeing and driving the company’s air freight business, including both operational and commercial aspects. This role plays a key part in optimizing air freight processes, ensuring regulatory compliance, and expanding the company’s market presence through strategic sales initiatives and strong industry partnerships.

What You'll Be Doing

● Sales Strategy Development:

Develop and implement effective sales strategies to drive revenue growth within the air freight segment.

● Business Development:

Identify new business opportunities, generate leads, and expand the company’s air freight customer base across various industries.

● Client Relationship Management:

Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.

● Market Analysis:

Monitor market trends, competitor activities, and customer demands to identify growth opportunities and refine strategies.

● Sales Pipeline Management:

Manage the full sales cycle from prospecting to closing, ensuring strong conversion rates and consistent revenue generation.

● Reporting & Forecasting:

Prepare and present sales reports, forecasts, and performance metrics to senior management.

● Operational Coordination:

Collaborate closely with the air freight operations team to ensure service capabilities align with client expectations and resolve operational challenges.

● Internal Collaboration:

Work with internal departments such as operations and marketing to ensure seamless service delivery and customer experience.

● Marketing Support:

Partner with the marketing team to develop promotional materials and campaigns for air freight services.

● Performance Monitoring:

Track sales performance and continuously improve strategies to achieve business targets.

REQUIREMENTS

● Education:

Bachelor’s Degree in Business, Logistics, Supply Chain Management, or a related field.

● Experience:

Proven experience in air freight sales or a similar role within the logistics or freight forwarding industry.

Strong understanding of air freight operations, pricing structures, regulations, and market dynamics

About the role

The Forwarding Manager is responsible for overseeing all freight forwarding and customs clearance operations to ensure shipments are handled efficiently, accurately, and in compliance with regulatory requirements.

This role focuses on coordinating import and export processes, ensuring smooth documentation flow, supporting customers and internal teams, and continuously improving operational efficiency to achieve timely and reliable delivery performance.

What You'll Be Doing

A. Customs Clearance & Regulatory Compliance

● Lead and supervise the full customs clearance process for import and export shipments.

● Ensure accurate HS/HTS code classification, tariff application, and duty/tax calculations.

● Review and verify all customs declarations (K1, K2, K4, K8, K9, etc.).

● Liaise with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, and other relevant authorities as required.

● Handle ZB submissions via uCustoms, including verification of supporting documents, exemption requests, and approval follow-ups.

● Ensure compliance with INCOTERMS, import/export licensing requirements, permits, and exemptions.

● Keep updated with customs regulations, tariff revisions, and government policy changes.

B. Freight Forwarding Operations

● Manage daily forwarding operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments.

● Coordinate carrier bookings, freight negotiations, and communication with shipping lines, airlines, and transporters.

● Monitor shipment movement to ensure timely delivery and collection.

● Oversee preparation of shipping documents including Bill of Lading (BL), Air Waybill (AWB), invoices, packing lists, Certificate of Origin (COO), insurance documents, and related paperwork.

C. Documentation & System Management

● Review import and export documentation for accuracy and regulatory compliance.

● Manage declaration submissions through uCustoms and MyTradeNet systems.

● Maintain accurate operational records for Customs, statutory, ISO, and internal audit purposes.

● Coordinate manifest submissions and post-declaration amendments when necessary.

D. Customer & Vendor Management

● Act as the primary liaison for customers regarding customs inquiries, shipment updates, and issue resolution.

● Advise customers on HS code classification, duty estimation, and compliance requirements.

● Maintain strong working relationships with carriers, port operators, logistics partners, and government agencies.

E. Team Leadership

● Lead, train, and supervise customs officers, declaration staff, and forwarding executives.

● Assign duties, monitor team performance, and ensure service quality standards are achieved.

● Develop and implement SOPs for customs clearance and forwarding operations.

F. Cost & Performance Control

● Negotiate freight rates and clearance charges to optimize operational costs and profit margins.

● Verify supplier invoices and ensure billing accuracy.

● Monitor department KPIs, shipment timelines, clearance efficiency, and compliance accuracy.

REQUIREMENTS

Education

● Diploma or Degree in Logistics, Supply Chain, International Trade, or a related field.

Experience

● Minimum 5 years of experience in freight forwarding with hands-on exposure to

customs clearance and declaration processes.

About the role

As a Sales Executive, you will play a key role in driving business growth by promoting the company’s logistics and freight forwarding services. Your responsibility is to identify new business opportunities, build strong client relationships, and execute sales strategies to expand the company’s customer base across local and international markets.

What You'll Be Doing

• Sales Strategy Development: Develop and implement effective sales strategies to promote freight forwarding, shipping, and logistics services.
• Business Development: Identify potential customers, generate leads, and convert prospects into long-term clients.
• Market Research: Conduct research to identify new market opportunities and understand customer needs and industry trends.
• Customer Engagement: Proactively reach out to potential and existing clients via calls, emails, and face-to-face meetings to build strong relationships.
• Quotation & Proposal Management: Prepare competitive quotations and tailored proposals to meet customer requirements and drive deal closures.
• Relationship Management: Build and maintain long-term relationships with clients to ensure repeat business and customer satisfaction.
• Sales Target Achievement: Consistently achieve monthly sales targets across Sea Export/Import, Air Freight, and customs clearance services.
• Performance Monitoring: Analyze sales performance and adjust strategies to improve results and maximize revenue.
• Competitor Analysis: Monitor competitor pricing and service offerings, providing insights and feedback to management.
• Payment Follow-Up: Track customer payment trends and ensure adherence to company credit policies.
• Internal Collaboration: Work closely with operations and internal teams to ensure smooth service delivery aligned with customer expectations.
• Additional Responsibilities: Support ad-hoc sales initiatives and participate in team meetings to identify new opportunities.

REQUIREMENTS

• Education: Minimum SPM or equivalent; higher qualifications are an added advantage.
• Experience: 1–2 years of experience in sales and marketing, preferably within logistics, shipping, or freight forwarding.
• Knowledge: Understanding of freight forwarding operations, including Sea/Air shipments and customs clearance processes.

About the role

We are looking for a hands-on, technically strong Head of Process Engineering to lead and elevate our manufacturing engineering capabilities.

This role goes beyond leadership; it requires someone who can step onto the production floor, solve complex technical issues, and build a high-performing engineering team from within. You will be responsible for driving process stability, eliminating recurring issues, and strengthening internal engineering competency, while reducing reliance on external vendors.

What You'll Be Doing

1. Lead & Integrate Engineering Functions

• Oversee Industrial Engineering (IE), Tooling, Fabrication, Maintenance & Repair
• Align all functions toward process stability, efficiency, and quality output
• Build and develop a technically strong, accountable engineering team

2. Drive Process Stability & Eliminate Recurring Issues

• Identify and resolve chronic manufacturing issues (e.g. heat stacking, process
• variation, equipment instability)
• Lead root cause analysis (RCA) and enforce permanent corrective actions
• Establish engineering standards and control mechanisms to prevent recurrence

3. Own Critical Problem Solving (“Firefighting”)

• Take charge of urgent production issues and breakdowns
• Lead troubleshooting of:
• Tester failures
• Equipment breakdowns
• Process abnormalities
• Build internal capability to diagnose and resolve issues independently

4. Strengthen Equipment & Process Engineering

• Develop in-house expertise in:
• Tester systems (diagnostics, troubleshooting, repair)
• Ultrasonic welding
• Injection and assembly processes
• Ensure deep understanding of equipment design, limitations, and process
• behavior

5. Oversee Tooling & Fabrication

• Drive tooling design, modification, and maintenance
• Improve fabrication quality, turnaround time, and reliability
• Ensure tooling aligns with production and design intent

6. Build a Robust Maintenance System

• Implement preventive and predictive maintenance frameworks
• Improve machine uptime and reduce recurring failures
• Strengthen internal maintenance capabilities

7. Develop Engineering Capability

• Close gaps in technical knowledge and design understanding
• Implement structured training and competency development programs
• Build strong engineering fundamentals across teams

8. Collaborate Cross-Functionally

• Partner with Production, Quality, and R&D teams
• Support:
• New Product Introduction (NPI)
• Process readiness
• Quality and yield improvement

REQUIREMENTS

• Degree in Mechanical / Electrical / Manufacturing Engineering or equivalent
• 10–15+ years in manufacturing environments
• Proven experience leading multi-functional engineering teams

Role & Responsibilities:

• To provide pre-sales technical support for Cybersecurity business primarily on cloud, network security, endpoints security related solutions
• To support security product/solution included firewall, IPS, APT, SIEM, DLP, Cloud Security (SASE, ZTNA), XDR etc.
• To study, analyze, integrate, architect infrastructure security solution according to customer’s business, technical and operational requirement.
• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications (SOW), proposal writeup, customer presentations, clarifications, POC/POV and other related activities
• Liaise with principal and being technical champion for security related solution/products/technology
• Liaise with internal or 3rd party deployment team to ensure success deployment of security projects
• Interface with customer to provide consultancy services

Other Essential Requirements:

• Working experience on Cybersecurity products and solutions included firewall, IPS/IDS, APT, EDR, NDR, SASE, ZTNA (Zero Trust Network Access) etc.
• Well versed in TCP/IP protocol, LAN/WAN data networking and routing, with good knowledge in integrating security solution into data network infrastructure
• Understanding of SDWAN, SDN, ACI network topology will be added advantage.
• Good command of both spoken and written English
• Good documentation and proposal writing skills
• Good inter-personal and communications skill with all levels
• Self-motivated, self-driven and able to work independently with minimal supervision
• Good team player
• Willing to work under tight schedule to meet stringent project timeline

Qualifications:

• Diploma/ Degree in Computer Science/Information Technology/Engineering or equivalence
• Preferable 3-5 years of working experience (Pre and Post) in network and cybersecurity environment.
• Post-sales experience will be added advantage.
• Working knowledge/Certification on Compliance Security product is strongly preferred
• Professional certifications from leading security vendors like Cisco, Palo Alto, FireEye, TrendMicro, Fortinet etc. will be added advantage
• CISSP/ CISM/ CISA/ CCSP security certification will be added advantage
• Cisco CCNA/CCNP/CCIE security certification will be added advantage
• Possess experience in RMIT, ISMS, ISO 27001 will be added advantage

Role & Responsibilities:

• Provide technical pre-sales support in articulating design with good product knowledge of Software Defined Networking, Security and Data Center Network Virtualization.
• To study, analyze, integrate, architect infrastructure solution according to customer’s business, technical and operational requirement.
• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal write-up, customer presentations, clarifications, proof of concepts and other related activities.
• Work with client, vendors and internal team and responsible for end-to-end integration and design
• Incorporate with support services and managed services ideas into proposal.
• Ability to think through problems and visualize solution and quickly lean new or unfamiliar technology
• Knowledge of networking technologies (LAN, Wireless, WAN, VPN, DNS, DHCP etc.)
• Knowledge of network & application monitoring solutions
• Knowledge of traffic optimization and emerging SDN solution
• Knowledge of Cisco/Aruba/Huawei/ATI/H3C networking hardware and OS
• Good command of both spoken and written English
• Good documentation and proposal writing skills
• Good inter-personal and communications skill with all levels
• Self-motivated, self-driven and able to work independently with minimal supervision
• Willing to work under tight schedule to meet stringent project timeline
• Possess own transport

Qualifications:

• Diploma/ Degree in Computer Science/Information Technology/Engineering or equivalence
• Minimum 1 year of Network Architect/Presales experience
• Working experience in Cisco networking environment with hands-on skill on LAN switches, routers, firewalls and etc. Pre-sales experience is added advantage.
• Cisco, Huawei, Aruba principal certification is added advantage.
• Fair knowledge in common IT landscape for enterprise customer environment

We are seeking an experienced Network Engineer to design, implement, and support enterprise network solutions in a System Integrator (SI) environment. The candidate should have strong hands-on expertise across routing, switching, network security, wireless, and network

performance monitoring tools.

Key Responsibilities

• Design, deploy, and maintain enterprise network infrastructure across multi-vendor environments
• Implement and troubleshoot Layer 2 and Layer 3 protocols
• Perform network optimization, capacity planning, and performance tuning
• Support post-sales technical activities (customer requirement, assessment, solution design, implementation, integration, migration, documentation)
• Work on large-scale network deployments and migration projects
• Monitor network performance and ensure high availability and reliability
• Collaborate with cross-functional teams and vendors for issue resolution

Technical Requirements

Core Networking Skills

Strong hands-on experience and troubleshooting knowledge in:

• Layer 2 Technologies: STP (Rapid PVST+, RSTP, MSTP), VLANs, PVLAN, VRF, EtherChannel
• First Hop Redundancy Protocols (FHRP): HSRP, VRRP, GLBP
• Routing Protocols:

-PBR

-OSPF (multi-area design, LSA types)

-BGP (iBGP, eBGP, route reflector, route policies, communities)

• Fast Convergence: BFD
• QoS: Classification, marking, queuing, shaping, policing
• Multicast: IGMP, PIM (SM/DM), RP concepts

Wireless & Network Monitoring

• Enterprise wireless deployment and troubleshooting
• Experience with Network Performance Monitoring (NPM) tools
• Deep packet analysis and traffic visibility

Vendor Expertise

Hands-on experience with at least two of the following:

• Cisco Systems
• Aruba Networks
• Huawei Technologies
• Arista/ Juniper
• NETSCOUT Systems

Advanced / Preferred Skills

• Experience with Software-Defined technologies (SDN / SD-WAN / SDA / SD-Access)
• Network automation (Python, Ansible, APIs) is a plus
• Exposure to cloud networking (AWS, Azure, GCP) is advantageous

Certifications (Preferred)

• CCNA / CCNP/ CCIE
• HCIA or higher-level Huawei certifications
• Equivalent certifications from other vendors are a plus

Experience Requirements

• Minimum 3–8 years of relevant networking experience (depending on seniority level)
• Proven experience working in a System Integrator (SI) or managed services environment
• Experience handling enterprise network customers

Soft Skills

• Strong analytical and troubleshooting skills
• Good communication and documentation abilities
• Ability to work under pressure and manage multiple projects
• Customer-facing experience is highly preferred

Nice to Have

• Data center technologies (VXLAN, EVPN)
• Security knowledge (Firewalls, VPNs, Zero Trust)
• ITIL knowledge or experience in SLA-driven environments

Responsibilities:

• Reviews comprehensive preventive maintenance reports.
• Provides technical assistance to Level 1 engineers.
• Provides onsite or offsite support to customers.
• Involved in department rotation standby roster.
• Leads project incident reports from technical perspective.
• Prepares problem management reports.
• Responsible to carry out complex installations (more than one technology).
• Performs project deployment.
• Ensures project deployments are according to timelines.
• Provides input to develop project documentation.
• Captures and updates project implementation technical issues for lessons learned.
• Conducts project testing and commissioning with customers.
• Updates installation tickets in a timely manner in Field Service Management System.
• Updates timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.

Education and Experience:

• Degree in Information Technology or equivalent.
• Minimum 5 years’ experience deploying and managing infrastructure.
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Strong presentation, analytical and problem-solving skills.
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations.
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc.
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools.
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills.
• Ability to work independently and within a team.

Responsibilities:

• To provide pre-sales technical support to System business primarily on x86 servers, storage, backup, HCI and virtualization solutions.
• Other system solutions may be developed in accordance to company business direction.
• To study, analyze, integrate and architect system infrastructure solutions according to customer’s business, technical and operational requirements.
• Assists in bidding activities including solution architecting, preparation of BOM, liaising with partner/principal on technical aspects, solution verification, proposal write-ups, customer presentations, clarifications, proof of concepts and other related activities
• Liaise with principal and being technical champion for assigned solutions / products / technology
• Liaise with internal or 3rd party deployment team to ensure the successful deployment of projects
• Interface with customers to provide consultancy services

Education and Experience:

• Degree in Computer Science/IT or equivalent.
• Minimum 4 years working experience in System Infrastructure environment on server, storage, virtualization, backup, preferably in pre-sales support.
• Principal certification from VMware, Veritas, DELLEMC, NetApp, HPE, Veeam is an added advantage.
• Fair knowledge in common IT landscape for enterprise customer environment.
• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
• Strong specialization knowledge in either VMware, Veritas, DELLEMC, NetApp, HPE, Veeam solution is a strong advantage.
• Sound understanding in Public/Private Cloud architecture with good knowledge in end-to-end solution integration.
• Good command of both spoken and written English.
• Good documentation and proposal writing skills.
• Good inter-personal and communications skill with all levels.
• Self-motivated, self-driven and able to work independently with minimum supervision.
• Good team player.
• Willing to work under tight schedules to meet stringent project timelines.

Responsibilities:

• Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
• Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engages with principal, partners, suppliers, in the sales activities on IT products and services of the Company.
• Ensures sales targets are achieved and maintains good customer rapport.
• Monitors market conditions and recommend pricing and market strategy.
• Investigates customer’s complaints on quality, delivery, service etc and recommends corrective measures.
• Negotiates and prepares contracts, quotations, etc.
• Focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products)
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Build and maintain a healthy sales pipeline.
• Meet sales objectives and increase market share.
• Achieve sales targets and increase revenue.
• Involved in preparing proposals and presentations.
• Establish strong partnerships with leading IT vendors, contractors and distributors.
• Ability to hunt and secure new customers.
• Develop, manage and maintain strong account relationships with customers.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Coordinate internal resources, e.g. Pre-Sales and Post-Sales teams.
• Assist with high severity requests or issue escalations as needed.

Requirements:

• Minimum a Diploma in IT or equivalent.
• 2 - 3 years' experience in sales & marketing role.
• Strong initiative & people networking skills.
• Proven sales track record.
• Self-motivated, go-and-get approach and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous & proactive individual.

Responsibilities :

• Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
• Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engages with principal, partners, suppliers, in the sales activities on IT products and services of the Company.
• Ensures sales targets are achieved and maintains good customer rapport.
• Monitors market conditions and recommend pricing and market strategy.
• Investigates customer’s complaints on quality, delivery, service etc and recommends corrective measures.
• Negotiates and prepares contracts, quotations, etc
• Focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products)
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Build and maintain a healthy sales pipeline.
• Meet sales objectives and increase market share.
• Achieve sales targets and increase revenue.• Involved in preparing proposals and presentations.
• Establish strong partnerships with leading IT vendors, contractors and distributors.
• Ability to hunt and secure new customers.
• Develop, manage and maintain strong account relationships with customers.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Coordinate internal resources, e.g. Pre-Sales and Post-Sales teams.
• Assist with high severity requests or issue escalations as needed.

Requirements :

• Minimum a Diploma in IT or equivalent
• 2 - 3 years' experience in sales & marketing role
• Strong initiative & people networking skills
• Proven sales track record
• Self-motivated, go-and-get approach and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous & proactive individual.

Role Summary:

The Project Manager is responsible for managing small to mid-size projects that are within the business tower. This role involves overseeing project deliverables throughout the entire project lifecycle and ensuring timely, within-budget completion. The Project Manager will coordinate with internal and external stakeholders, ensuring projects meet CTC’s PMO methodology and customer expectations.

Main Job Tasks and Responsibilities:

Project Management and Delivery:

• Manage the full project lifecycle for small to mid-size projects, ensuring compliance with CTC’s PMO methodology.

• Develop and implement project plans, from initiation to project handover.

• Define roles and responsibilities for all stakeholders, including customers, project teams, principals, subcontractors, and others affected by the project.

• Monitor and control project tasks, ensuring adherence to timelines, budgets, and scope.

• Ensure deliverables include:

o Project Definition

o Site Assessment Plan

o Design, Development & Configuration Architecture

o Build Testing and Commissioning

o Operational Documentation

o Project Handover to Operations

Stakeholder Management:

• Collaborate with sales, pre-sales, legal, and delivery teams to align project scope with objectives.

• Maintain effective communication between customers, internal teams, and subcontractors throughout the project lifecycle.

• Facilitate solutions when project challenges arise or when deadlocks are encountered.

Process Monitoring and Reporting:

• Assign and monitor project work to ensure progress aligns with guidelines.

• Identify, track, and communicate project-related issues, scope changes, and contingencies.

• Prepare and present regular status reports to stakeholders and senior management.

• Notify the next level of management regarding any issues that may impact cost, scope, or schedule.

Financial Management:

• Prepare project billing documents upon customer sign-off.

• Update the project status dashboard and report progress bi-monthly.

Additional Responsibilities:

• Be available outside regular business hours for project deployment activities (if required).

Education and Experience:

• Diploma/Degree in Information Technology or equivalent.

• PMP or Prince2 certification required.

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Project).

• Minimum of 3 years of project management experience in the ICT industry.

• Possess leadership abilities, negotiation, and influencing skills.

Role Summary:

The Technical Engineer (Security – Customer Care) is responsible for maintaining and supporting security infrastructure and ensuring that infrastructure operations are executed according to planned timelines and quality standards. This includes preventive maintenance, on-site and off-site technical support, and project assistance, all while ensuring adherence to internal systems and processes.

Main Responsibilities:

1. Preventive Maintenance Scheduling: Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.

2. Preventive Maintenance Execution: Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.

3. Operational Support: Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.

4. Documentation Management: Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.

5. Project Assistance: Assist in the execution of complex installations involving multiple products and technologies.

6. Technical Issue Documentation: Capture and update project implementation technical issues for lessons learned and future improvements.

7. Testing and Commissioning: Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.

8. Compliance & Standards: Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.

9. Knowledge Sharing: Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.

10. Time Management: Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.

11. Standby Rotation Participation: Participate in department standby rotation to provide on-call technical support when needed.

Education and Experience:

• Qualifications: Diploma or Bachelor’s Degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.

• Technical Expertise: Strong understanding of security concepts, network packet analysis tools, and security configuration. Familiar with both network and system security components including but not limited to Cisco, Fortigate, Palo Alto Networks, CrowdStrike, SentinelOne etc. Preferably possess technical certifications such as CCNA or CCNA-Security.

• Experience: At least 1 year of hands-on security technical experience in a similar role, preferably involving security deployment, troubleshooting, and support.

• Communication Skills: Fluent in English, with strong written and verbal communication abilities particularly in explaining security concepts to non-technical users. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.

• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.

• Adaptability: Flexible and quick to learn new security tools and respond to emerging threats in a fast-paced environment.

• Confidentiality: Ability to uphold confidentiality in handling sensitive security data and information.